darazplay's Privacy Policy
This document provides a full explanation of how your personal information is collected, used, and kept secure. Please read this policy carefully before creating an account or using the darazplay platform.
Table of Contents
Definitions and Applicability
This privacy policy ("Policy") applies to the darazplay platform and all its services. "We" and "our" refer to the entity operating darazplay; "you" refers to any person who uses, browses, or registers an account on this platform.
This policy applies to users located in Bangladesh. By using the darazplay website or mobile application, you are considered to have accepted the terms of this policy. Reading our Terms and Conditions alongside this privacy policy will give you a clear understanding of the overall rules of use of the platform.
"Personal information" as used in this policy means any information that can identify a person — such as name, mobile number, email address, date of birth, and financial transaction details.
Information Collection
darazplay collects user information in several ways. The main sources of information collection are listed below:
2.1 Information Provided at Registration
When creating an account, you are required to provide the following information:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- National ID card or passport details for identity verification
- bKash, Nagad, Rocket, or Upay account details for financial transactions
2.2 Automatically Collected Information
Some information is collected automatically while you use the platform:
- Device type, operating system, and browser version
- IP address and general geographic location information
- Browsing patterns, page visits, and session duration
- Data collected through cookies and similar technologies
2.3 Transaction-Related Information
Details of all transactions related to deposits, withdrawals, and betting activity are recorded. This includes amount, method, time, and outcome.
Purpose of Information Use
darazplay uses your information only for specific, legitimate purposes. The main purposes are described below:
3.1 Account Management
Your information is used for account registration, verification, login security, and account recovery. This is essential to ensure the secure use of the platform.
3.2 Processing Financial Transactions
Your payment information is used to complete deposit and withdrawal processes. Transaction records are maintained to prevent fraud and money laundering.
3.3 Customer Support
Your account information is used to resolve your issues quickly and provide effective support via live chat or email.
3.4 Responsible Gaming
Monitoring your gaming behaviour to identify potentially risky patterns and providing support when needed is part of our responsibility. Our Responsible Gaming section contains detailed guidance on this.
3.5 Service Improvement
Anonymised and aggregated data is used to analyse the overall user experience and improve the platform's services and functionality.
Information Storage and Security
Keeping your information secure is one of darazplay's top priorities. We have put in place several technical and organisational measures toward this goal.
4.1 Encryption
All data transmission on the platform is secured through SSL encryption. Passwords and sensitive financial information are stored using strong encryption algorithms.
4.2 Access Control
Your personal information can only be accessed by authorised staff, and only for designated purposes. All staff are bound by a confidentiality oath or agreement.
4.3 Data Retention Period
All information is retained for as long as the account is active. Some information may be kept for a defined period after account closure to meet legal obligations and resolve disputes.
4.4 Security Breach
If a data security breach occurs that affects your information, we will notify you within a reasonable time.
Sharing Information with Third Parties
darazplay does not sell your personal information or transfer it to third parties without authorisation. However, information may be shared in the following circumstances:
5.1 Payment Processing Partners
Necessary information is shared with the relevant payment gateways to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These partners are governed by their own privacy policies.
5.2 Technology Service Providers
Only the information required to deliver services is shared with the technology partners engaged to operate the platform. All of them are bound by confidentiality agreements.
5.3 Legal Obligations
Information may be disclosed when required to comply with applicable laws of Bangladesh, court orders, or valid requests from government authorities.
5.4 Fraud and Crime Prevention
Information may be shared with relevant authorities to detect and prevent money laundering, fraud, or other criminal activity.
Cookie Policy
Cookies and similar tracking technologies are used on the darazplay website. Cookies are small data files stored in your browser.
6.1 Purpose of Cookie Use
- Keeping login sessions active and ensuring account security
- Remembering your preferences and settings
- Analysing platform usage to improve services
- Detecting fraudulent activity
6.2 Cookie Control
You can control cookies by changing your browser settings. However, disabling cookies may limit some platform functionality and disrupt important features such as login and payment.
User Rights
You have certain specific rights regarding your personal information, which darazplay respects.
7.1 Right to Access Information
You may request to know what information we hold about you. Information will be provided within a reasonable time after a valid request is received.
7.2 Right to Correct Information
If your account contains incorrect or outdated information, you may apply to have it corrected. Information will be updated after identity verification.
7.3 Request for Data Deletion
You may request deletion of your information where there is no legal obligation to retain it and after the specified period following account closure has passed. Transaction records may need to be kept for a defined period for legal reasons.
7.4 Objection to Data Processing
You may object to the use of your information for marketing communications. Please contact the customer support team regarding this.
Account Closure and Data Deletion
If you wish to close your account on darazplay, please contact the customer support team.
Identity will be verified before the account closure request is processed. Once the account is closed, access to the platform will no longer be possible. However, some information may be retained for a defined period for the following reasons:
- To meet legal obligations
- To resolve disputes or claims
- To complete fraud investigations
- As audit records of financial transactions
You are advised to complete any pending withdrawals before closing your account. Details regarding any remaining balance in a closed account are set out in our Terms and Conditions.
Privacy of Minors
darazplay strictly operates as a platform for persons aged 21 and above. We do not knowingly collect information from anyone under the age of 21.
An age verification process is followed at the time of registration. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
If you become aware that a minor is using our platform, please notify our support team immediately. We take this matter very seriously and have arrangements in place to contact guardians if necessary. Visit our Responsible Gaming page for information and guidance on responsible gaming on our platform.
Policy Changes
darazplay reserves the right to update this privacy policy from time to time. Changes may be made due to legal requirements, technological developments, or changes to services.
For significant changes, we will send a notification to your registered email or mobile number. For minor edits, the update will be published on this page with the updated date noted.
Continued use of the platform after a policy change means you are considered to have accepted the new policy. It is therefore recommended that you check this page regularly.
Contact
For any questions or concerns about this privacy policy, or any requests regarding your information, please contact our support team. We provide support in both Bengali and English — 24/7.
Creating an account or using the services on darazplay means you have read and fully accepted this privacy policy. This policy is an integral part of our overall service framework.